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Call Center Training (Course)
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Call Center Training (Course)

Author: CTP Training Solutions

Category: Online Business Training > Customer Service

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your c...

Keywords: call center, customer service, telephone skills, leadership, Management, personal development, professional development

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Total Payment Required$19.00 Add to Cart

  • Workshop Objectives: • Define and understand call center strategies. • Identify different types of buying motivations. • Create SMART Goals. • Familiarize myself with strategies that sharpen effective communication. • Use proper phone etiquette. • Set benchmarks.

Included Modules:
  • Call Center Training

    Call Center Training Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your c... more