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Contact Center Training (Course)
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Contact Center Training (Course)

Author: CTP Training Solutions

Category: Online Business Training > Customer Service

For many people, the term Contact Center relates to sales calls and telemarketers.  There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.  A contact center can provide customer support, information technology support, and much mo...

Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development

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  • Workshop Objectives: • How to get management involved in training. • Why peer training works. • That manners are important with a contact center. • How to build rapport with the callers. • How to deal with difficult customers.

Included Modules:
  • Contact Center Training

    Contact Center Training For many people, the term Contact Center relates to sales calls and telemarketers.  There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.  A contact center can provide customer support, information technology support, and much mo... more