Created by Mindscaling
Even today, a phone call is still an excellent tool for communication. Being able to hear a person’s voice enables the conveyance of emotion and intonation. It’s important to keep your phone skills fresh so you can take full advantage when a phone call is in order. Make sure you’re ready to listen and communicate effectively, so you don’t have to follow up on all your calls with clarification.
Objectives:
Course Features: Audio Narration;Video;Job Aids and Reference Materials
Duration: 5 minutes
Prepare before your calls to prevent distractions and hindrances.
Communicate clearly and use the opportunity to connect with your caller or receiver.
Perfect the timing and structure of your calls for everyone's benefit.
Chrome; Microsoft Edge; Firefox; Internet Explorer 9; Internet Explorer 10; Internet Explorer 11; Safari
English
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