Behaving Assertively
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
40 mins!
Finish in
40 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
In this course, you will learn what assertiveness is, how being assertive can help you deal with difficult situations, specific techniques for those situations, and the difference between being assertive and being pushy.
Skills covered in this course
Description
Come on too strongly and you can turn a customer off; come on too weakly, and you'll never get to 'yes'. This four-part course explores an effective and positive middle ground — assertiveness. It will show you how to use assertive behaviors to defuse difficult situations and win more opportunities.
Table of Contents
Rights and Responsibilities: Defines assertive behavior, compares it to other behaviors, and points out why it is both a right and responsibility to behave this way.
Techniques and Tips: Explores several skills salespeople can use to behave assertively when under stress or dealing with an aggressive person.
Strategies and Benefits: Provides additional strategies for remaining cool, calm and assertive in demanding situations.
Pushy Explains the difference between being assertive and being pushy, and how to cultivate assertiveness over pushiness.
Author
We’re an experienced group of sales and marketing leaders, and education and coaching stalwarts. We’ve all held senior positions at global corporations, or rolled up our sleeves to turn start-ups into successful international businesses, and in many cases we’ve done both.
Behaving Assertively
Behaving Assertively 1 - Rights and Responsibilities
Defines assertive behavior, compares it to other behaviors, and points out why it is both a right and responsibility to behave this way
Behaving Assertively 2 - Techniques and Tips
Explores several skills salespeople can use to behave assertively when under stress or experiencing
Behaving Assertively 3 - Strategies and Benefits
Provides additional strategies for remaining cool, calm and assertive in demanding situations
Behaving Assertively 4 - Pushy
Explains the difference between being assertive and being pushy, and how to cultivate assertiveness over pushiness
