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Handling a Difficult Customer (Course)
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Handling a Difficult Customer (Course)

Author: CTP Training Solutions

Category: Online Business Training > Customer Service

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a ...

Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development

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Discounted Price $19.00 $18.00 $17.00 $16.00 $15.00 $14.00

  • Workshop Objectives: • Cultivate a positive attitude • Manage internal and external stress • Develop abilities to listen actively and empathize • Build a rapport with customers in person and over the phone • Understand the diverse challenges posed by customers Develop strategies to adapt to challenging circumstances

Included Modules:
  • Handling a Difficult Customer

    Handling a Difficult Customer Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a ... more



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