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Telephone Etiquette (Course)
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Telephone Etiquette (Course)

Author: CTP Training Solutions

Category: Online Business Training > Customer Service

The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events c...

Keywords: call center, contact center, customer service, telephone skills, leadership, Management, personal development, professional development

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# Licenses 1 11 26 76 151 301
Discounted Price $19.00 $18.00 $17.00 $16.00 $15.00 $14.00

  • Workshop Objectives: • Recognize the different aspects of telephone language • Properly handle inbound/outbound calls • Know how to handle angry or rude callers • Learn to receive and send phone messages • Know different methods of employee training

Included Modules:
  • Telephone Etiquette

    Telephone Etiquette The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events c... more



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