Courses from $19.99

|

Limited time sale ending soon

Customer Service Skills Pathway

Customer Service Skills Pathway

Prime 5.0

Created by   LearningPlanet Limited

Category   Business   >   Customer Service

Duration 120 minutes
Audience Employees

Description

Consistent Customer Service Skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.

What you'll learn

This customer service skills course is divided into 12 parts. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether phone based or face to face these skills can be easily applied to any customer facing role.

Topics for this course include

:Attitude, customer service, communication, listening, questioning, showing empathy, being assertive, positive first impressions, difficult customers, keeping customers informed, fix the customer first and advanced customer service.

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Languages

English

Details to know

Certificate
Bookmark

LearningPlanet Limited

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Price per license
$50.00
No. of licenses
Total
$50.00
Get Bulk Pricing
30-Day Money Back Guarantee Full Lifetime Access

Or

Get Coggno Prime Now

Syndication Option

Resold modules appear on your website. You earn syndication share from each purchase. Contact Coggno to learn more on how to embed your own Portable Webshop in your website.

Resell

Sale Share: $12.00

to be added

Courses Handpicked for you

5 Course rating 0 ratings