Created by LearningPlanet Limited
Category Business > Customer Service
This customer service skills course is divided into 12 parts. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether phone based or face to face these skills can be easily applied to any customer facing role.
Topics for this course include
:Attitude, customer service, communication, listening, questioning, showing empathy, being assertive, positive first impressions, difficult customers, keeping customers informed, fix the customer first and advanced customer service.
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
English
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